![]() If you can’t finally solve your problem with our article content, please get in touch with the Official aftermarket. Please note that ShineACS Locks is just writing the Kwikset Halo lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. Reset your lock: If something has gone wrong with your door lock’s connection or settings, resetting your Kwikset lock may help fix some issues!.To do this, go into settings on the Kwikset app and tap “Add New Device.” Pair a second phone: If you have more than one phone, consider pairing both of them with your Kwikset Halo Smart Lock so you can use either one to control the lock.For example, if you have set up auto-lock in advance and don’t want this feature anymore, go into its settings menu and disable it under “Auto-Lock.” Check the lock status of your door or if any settings require changing on the lock itself.Suppose the Kwikset halo isn’t working correctly or at all after replacing its batteries clean around that button using rubbing alcohol so that dirt or grime can be removed from under where your finger presses down when using that particular button.Once you’ve finished reassembling everything, please test it out again. Remove all batteries and replace them with new ones before sliding them back on to ensure they’re securely in place. The battery compartment is located on the back of the device. ![]()
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